Shipping Information

Shipping within New Zealand

Shipping Cost

Shipping is calculated at checkout and will vary depending on the address. Most non-rural items in New Zealand currently have a flat rate fee of $5.95. Oversize or overweight items such 200m spools of rope may be more. All NZ retail orders over $199 qualify for free shipping.

Shipping Method and Delivery Times

The majority of orders are sent via CourierPost. Depending on the weight and size of the shipment we may use an alternative courier. GST is applied to all orders shipping within New Zealand. All orders are shipped from Christchurch. Although we strive to ship all orders the same or next business day some custom manufactured or special order items may take additional time. We try to keep the website as up to date as possible with current stock status. Standard delivery times are shown below. Rural areas may take longer. Feel free to use the chat option during business hours to get a live up to date quote if your time frame is vital we can advise what we can do to make it happen. Overnight to North Island is possible depending on the item though so feel free to get in touch.

Non-Rural2 Days
Rural2-3 Days
Non-RuralOvernight
Rural2 Days

All shipments are marked “signature required upon delivery”. To opt out, let us know at checkout in the delivery instructions box or follow the tracking link and specify you don’t want to sign for your package.

Shipping to Australia

We currently offer three services when shipping to Australia. Orders over $199 qualify for free shipping.

ServiceNotesCost
NZ Post Tracked SatchelOnly available for orders under $250 and/or 2kg$14.95
NZ Post Courier$19.95
DHL ExpressCalculated at Checkout
Free Shipping (Orders Over $199)The service used will depend on the value and weight of the order.

Due to supplier restrictions not all products may be able to ship internationally.

International Shipping

Shipping Cost

Rates for international shipments are calculated based on the total weight of the order and will be calculated upon checkout. All rates are exclusive of GST.

Shipping Method and Delivery Times

All orders are sent via NZ Post or DHL. Once the shipment leaves NZ it is handed over to a local post service. GST is removed from all items once a shipping destination outside of NZ is selected. All orders are shipped from Christchurch. Estimated delivery times vary based on the selected service and destination. Rural areas may take longer.

Estimated Shipping Times These times are just an estimate provided by NZ Post and DHL and may vary based on your delivery address and time of year. Times below do not include holidays and/or weekends.

NZ Post Economy Services (e.g. Tracked Satchel)
South Pacific6-13 Business Days
Asia6-13 Business Days
Canada, USA, United Kingdom, and Europe6-13 Business Days
Rest of the world6-13 Business Days
NZ Post Courier
South Pacific4-6 Business Days
Asia4-6 Business Days
Canada, USA, United Kingdom, and Europe4-6 Business Days
Rest of the world5-6 Business Days
DHL Express
South Pacific2-5 Business Days
Asia2-5 Business Days
Canada, USA, United Kingdom, and Europe2-5 Business Days
Rest of the world2-5 Business Days

Import Duties and Fees

Orders shipped outside of New Zealand are not charged GST and may be subject to import duties, local taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees. We are unable to estimate customs fees. Check with your local customs office for more information. We do not charge GST for Australia.